The core of the CROSStrax case management system was first designed as the in-house case management system for the founders Patrick Andrews and Rob Seymour’s investigative company, TIG Risk Services (“TIG”).
The system was then battle tested and improved through daily usage by TIG’s owners, managers, office staff, operations staff, sales reps and field investigators over 20 years. The feedback derived from their real life/true/actual investigative experiences paved the way for constant improvements to the platform so an investigative company can grow and succeed. Thus, before it was released it had proven to be a great platform to productively and profitably manage an investigation firm.
Since CROSStrax was made available to the market in 2014, it has been preoccupied with staying ahead of the curve and improving. We continue to listen to and learn from feedback from the investigative community in general but more importantly our users and their staffs. This approach allows us to update our platform, add new features, and implement new technology on a regular basis.