User Security
SOC 2 Type II Certified Platform
CROSStrax is built for investigative teams that need secure, auditable case management software. The platform maintains SOC 2 Type II certification and combines application-level controls with Amazon Web Services infrastructure to protect sensitive client, subject, evidence, and operational data.
AWS provides the secure cloud foundation, including virtual private cloud architecture and restricted service access. CROSStrax adds platform-level security controls across product engineering, deployment, access governance, monitoring, and ongoing assessment. Schedule a demo to review how CROSStrax supports your firm’s security requirements.
CROSStrax uses multi-availability zone architecture with real-time auto-scaling to support availability during traffic spikes and heavy workload periods.
Role-Based Access Control (RBAC)
CROSStrax helps firms control who can view, edit, assign, export, and manage case information. Role-based access control lets administrators align permissions with job responsibilities, so investigators, managers, billing teams, and clients only access the information they are authorized to use.
Field-level granular permissions help ensure users see only the data their role requires. These controls reduce internal exposure risk while keeping investigative workflows efficient across teams and locations.
TLS 1.2+ Encryption in Transit
All traffic between users and CROSStrax servers is encrypted in transit using TLS 1.2+ encryption. This includes browser sessions, application communication, and internal server-to-server communication.
Encryption in transit helps protect sensitive case files, personally identifiable information, reports, invoices, and evidence-related data from interception while information moves through the platform.
AES-256 Encryption at Rest
CROSStrax protects stored data with AES-256 encryption at rest. Case records, documents, evidence files, and related operational data are protected throughout the data lifecycle.
Encrypted file storage helps investigative organizations safeguard sensitive materials while supporting compliance-minded workflows for legal, insurance, corporate, surveillance, and executive-protection use cases.
Access Controls & Authentication
CROSStrax supports strong access controls for investigative organizations that need to protect confidential information across distributed teams. Administrators can encourage complex passwords, enable and enforce two-factor authentication, and apply user-specific access rules.
Session management with automatic timeouts helps reduce risk from unattended devices. IP whitelisting can further restrict access to trusted networks when appropriate. Teams can also review case management features to understand how security controls fit into daily investigative workflows.
Audit Trails & Compliance Logging
CROSStrax maintains comprehensive audit trails that log user activity across the platform. Every case access, edit, export, assignment, and administrative action can be recorded with timestamp and user identity details.
These audit logs help firms investigate suspicious activity, support internal governance, and demonstrate accountability when handling sensitive client and subject data.
Vulnerability Management
CROSStrax follows ongoing vulnerability management practices, including regular security assessments and penetration testing. The platform is designed to identify, prioritize, and remediate potential risks before they affect investigative operations.
User credentials are protected with encrypted storage and non-recoverable password hashing. These safeguards help reduce account compromise risk and support a defense-in-depth approach to application security.
Monitoring
CROSStrax uses continuous monitoring to help identify service issues, suspicious patterns, and security events. Monitoring gives the team visibility into platform health and supports rapid response when events require investigation.
Organizations with broader risk programs can also explore the CROSStrax risk intelligence platform for threat intelligence, risk alerts, and incident-readiness workflows.
Backup
CROSStrax uses backup processes designed to protect business continuity and preserve critical case management data. Backup practices help reduce operational risk if a system event, accidental deletion, or other disruption occurs.
For firms comparing secure investigation software options, CROSStrax provides the controls needed to protect sensitive workflows while keeping case operations moving. You can also view pricing plans to compare available options.
Frequently Asked Questions About Investigation Software Security
Is CROSStrax SOC 2 certified?
Yes. CROSStrax maintains SOC 2 Type II certification for its investigation case management platform, giving investigative organizations a verified security and trust framework for handling sensitive data.
How does CROSStrax protect client and subject data?
CROSStrax protects client and subject data with TLS 1.2+ encryption in transit, AES-256 encryption at rest, role-based access control, field-level permissions, two-factor authentication, audit trails, monitoring, and ongoing vulnerability management.
What compliance standards does CROSStrax support?
CROSStrax supports compliance-minded investigative workflows through SOC 2 Type II certification, audit logging, encryption, access controls, and secure data handling practices. Specific regulatory obligations vary by organization and use case.
How does CROSStrax compare to TrackOps on security?
CROSStrax emphasizes SOC 2 Type II certification, granular role-based permissions, audit trails, encryption, monitoring, and secure investigative workflows. Firms evaluating CROSStrax against TrackOps should compare security controls, reporting needs, integrations, pricing, and the way each platform supports daily case operations.
Ready to evaluate secure investigation case management software? Schedule a demo or contact CROSStrax to discuss your firm’s security, compliance, and workflow requirements.