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FAQ

Explore answers to common questions about our platform, pricing, products, and security—so you can make confident, informed decisions.

Got Questions? We’ve Got Answers.

Our platform uses end-to-end encryption, secure cloud infrastructure, and role-based access controls to ensure your data is safe and compliant with industry standards.

Yes. Crosstrekx complies with HIPAA, CJIS, and GDPR guidelines where applicable. We have never had a single compliance claim in over a decade of service.

All plans include access to our support team with a 24-hour turnaround SLA. Our 12-month maintenance package includes unlimited edits and technical support.

Yes! You can schedule a personalized walkthrough with our sales team or request a guided sandbox trial for your team to test key features.

Yes. Our activity log, assignment dashboard, and audit trail features allow managers to track progress, time, and case lifecycle.

Risk Shield is a mobile and web app for digital safety — offering SOS alerts, threat detection, location sharing, and parental controls.

Risk Shield is currently optimized for U.S. use but is expanding to support global alerts and map data soon.

Only essential safety-related data such as GPS, emergency contacts, and selected alert preferences. We never sell or share personal information.

Pricing varies depending on the product and user volume. We offer transparent flat-rate or per-user pricing for businesses, and affordable monthly plans for individuals using Risk Shield.

Absolutely. We support integrations with most major CRM platforms and can discuss API-based solutions for custom setups.

Our platform is trusted by investigative firms, attorneys, insurance companies, small banks, and risk managers across 30+ states.

Yes. You can upload, tag, and securely store all forms of digital evidence with file integrity checks and access controls.

You can enable role-based external access for clients or third parties to view limited data or updates — fully permission-controlled.

Families, solo travelers, parents, and safety-conscious individuals. We also support institutional rollouts for schools or community orgs.

Yes — it’s available for both iOS and Android. The dashboard is also accessible on desktop for parents or managers.

Digital monitoring, social/dark web threat scans, data scrubbing, and alert systems for high-risk individuals (e.g. athletes, public figures).

Let’s Secure What Matters Most

Whether you’re managing risk for clients or protecting your family — Crosstrekx has you covered.
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What is SOC Type 2?

Achieving SOC 2 Type II certification is a rigorous and demanding process that demonstrates our deep commitment to data security and operational excellence. This certification isn’t just a checklist—it requires months of preparation, ongoing documentation, and an in-depth audit by an independent third party.

Unlike Type I (which evaluates a point in time), SOC 2 Type II assesses how well an organization’s security controls perform over an extended period—typically 3 to 12 months. Successfully earning this certification proves that we consistently follow strict standards for security, availability, and confidentiality of customer data. Few companies meet this high bar, and we’re proud to be among them.